FAQs

What size do I order?

Please head over to the sizing page here to find all the sizing information for all products. Please do not rely on our suggestions and measure your floofsters neck correctly. If you're unsure, always go up a size! All our items are made in a home office and some slight variation between similar products may occur.

What shipping options are there?

1st Class = £2.00 // 2nd Class = £1.60 // Tracked 24h = £4.50

All UK orders over £15 will come with free second class delivery. 

Do you ship worldwide?

We do, please get in touch to request an accurate shipping quote.

Do you accept returns?

As all products are made to order so we are unable to accept returns and refunds  unless they are faulty.

Can I change the colour or font of the personalisation on my bandana?

Yes! Please write a note when checking out, or message on instagram stating your order number as soon as possible! If you don’t let me know this, I will select the best fitting font and colouring myself. 

I paid for first class delivery, but my order hasn’t shipped yet.

First class delivery refers to delivery only. All orders are processed in a queue in which they come in and will be dispatched in that order. If you need something within a certain time frame please contact us via instagram (@funkyfloof) and we will do all we can to help you with your query.

Which is better, a tie up or an over the collar bandana?

There’s no right or wrong answer to this, it’s personal preference! Over the collar bandanas are usually better for small puppies as they can’t rip them off easily, tie up bandanas are great for floofsters who don’t wear a collar often, and who prefer a more relaxed bandana look.

What’s the difference between the fastenings on the bows?

The velcro fastening is a quick and easy way to attach your bow to your floofs collar or harness. The hairclip is best for those with longer fur as it can clip nicely onto it. It’s also great for human hair, and you can match great with your floofster that way! We can also do an elastic fastening which attaches using two elastic strips on the bow itself, which helps the bow sit perfectly on the neck!

Can I change the font or the colour on the writing on my clothing?

Of course! Just pop your desired font and colour in the request box. We may contact you to discuss the options.

I really like a quote that I’ve got as it fits my dogs personality perfectly! Are you able to print it onto a T-shirt or a bandana for me?

100%! All our clothing fully customisable and you can easily start a custom order for them, as well as for bandanas! Just drop us a message on instagram or through the website and we’d love to make your dream a reality!

How do I wash my clothing?

You can machine wash your clothing inside out at 30 & with like colours. For its first wash be sure to pop in a colour catcher just incase. Make sure you don’t iron over the vinyl, or it will melt. All clothing does come with a care card.

Can I wash my bandanas & bows?

Yes, it’s best to hand wash these and leave them to air dry.