What size do I order?
Please head over to the sizing page here to find all the sizing information for all products. Please do not rely on our suggestions and measure your floofsters neck correctly. If you're unsure, always go up a size! All our items are made in a home office and some slight variation between similar products may occur.
What shipping options are there?
Shipping prices are different depending on the weight and size of your parcel. Shipping starts at £2 or £3.80 for standard services.
All UK orders over £50 will come with free second class delivery.
Do you ship worldwide?
We do, please get in touch to request an accurate shipping quote.
Do you accept returns?
With made to order products we are unable to accept returns and refunds unless they are faulty. For other items (harnesses etc) we can accept returns within 30 days of the order date as long as they are in re-saleable condition. Please email before you return the product so we can process it.
I paid for first class delivery, but my order hasn’t shipped yet.
First class delivery refers to delivery only. All orders are processed in a queue in which they come in and will be dispatched in that order. If you need something within a certain time frame please contact us via instagram (@funkyfloof) and we will do all we can to help you with your query.
I really like a quote that I’ve got as it fits my dogs personality perfectly! Are you able to print it onto an item of clothing for me?
100%! All our clothing fully customisable and you can easily start a custom order for them! Just drop us a message on instagram or through the website and we’d love to make your dream a reality!
How do I wash my clothing?
You can machine wash your clothing inside out at 30 & with like colours. For its first wash be sure to pop in a colour catcher just incase. Make sure you don’t iron over the design, or it will melt. All clothing does come with a care card.
Can I wash my bandanas & bows?
Yes, it’s best to hand wash these and leave them to air dry. You can iron the tails on a sailor bow in order to reshape, but don't iron over any vinyl names.